A good Information Technology or Computer Services Business should definitely cater for a wide variety of customers. With that said, computer businesses should offer at least what customers are looking for.
See common types of services that a customer wants and needs.
1. Web Design, Development and Maintenance Services.
These days your business will need to have a website. It is a must if you want to get more customers. A website is your company’s portfolio. It is where you showcase what product or services you offer. It is basically your company’s resume. It shows happy customers testimonies and reviews. The design and looks of the website should cater and target the type of customers that you are after. You also need to have functionalities developed for people to be able to contact you in different ways. The standard is your contact phone number that can be seen easily on top of the page. Another way of contacting you is via a contact form.
You can have multiple contact forms. One with the common name, email & phone number, yup this is the basic. A contact form can also have a long and many multiple input boxes that a potential customer can fill up and all you have to do on your side is analyse those info and get back to them with answers. Another convenient way is a button on your site that when pressed will automatically ring your contact number.
There are many different design and functionalities that you can use either for communication or making the visitors quickly develop trust that is good enough for them to decide to give your business a call.
For the website’s longevity, it must be properly maintained. A wordpress website can be easily maintained. You need to be able to update it every now and then. Updating a website involves upgrading the way the website is coded on it’s structure. If your site is using a CMS(contact management system), maintaining is a lot easier.
Here is a very good simple business website.
MarkB and Team: markbmortgagebroker.com.au
2. IT Support or IT Help Desk Services.
This is what every businesses big or small needs. It is standard. Companies needs computers, laptops, printers, scanners, mobile phones and specialised machines to run a business in this modern age. You can do everything manually if you like but your business processes will be very slow. As an IT provider, you can supply these equipments to your customers. You set it up and give them help desk or support if they need a hand on how to operate their equipments and softwares.
You can repair if machine brakes and fix corrupted softwares. IT support is done either on the client’s premises or via electronic messaging and phone calls. If you have many customers you might need to establish a support ticketing system so that you will not get inundated by calls and you can solve problems one at a time and everything is organised.
Here is a large charity organisation which i’m sure has a good IT Support.
Compassion Australia: compassion.com.au
3. Information Technology Disaster Management and Data Recovery Services.
Business is booming and everything is going well. But disaster can struck at anytime. The cause can be a major equipment failure such as computer server malfunction or hackers corrupted your main software and database. This is a lifesaver service and you can be a hero if a recovery and backup system was setup properly or out of nowhere you are able to recover the lost data at the end of the day. This services is very straightforward. The best thing to limit the likelihood or quickly recover from an unexpected disaster is prevention.
A government organisation that keeps huge information and data must have an excellent disaster management and recovery in place.
Australian Bureau of Statistics: abs.gov.au
Wishing you a successful business!